📄 Privacy Policy

Effective Date: 17th May 2025
This policy applies to C2I Chapter One, referred to as "we", "our", or "us".

We are committed to protecting the privacy of everyone we work with - including children and young people, families, staff, job applicants, professionals, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights in relation to it.

🔐 Who We Are

Chapter One is a community interest company based in Gloucestershire. We provide support, short breaks, education, and mentoring for children and young people with additional needs.

Our contact details are:
📍 16 The Glenmore Centre, Jessop Court, Gloucester, GL2 2AP
📧 info@connections2independence.com
📞 01452 228760

We are registered with the Information Commissioner’s Office (ICO) and follow all UK GDPR and Data Protection Act 2018 guidelines.

📋 What Information We Collect

We may collect and store the following types of personal data:

For Families and Children/Young People:

• Names, addresses, and contact details

• Date of birth

• Education or health information (e.g., EHCPs, diagnoses)

• Emergency contact details

• Behavioural and support needs

• Medical information

• Photographs or media (with consent)

For Staff and Job Applicants:

• Names, addresses, and contact details

• Employment history and references

• DBS details and right-to-work documentation

• Training records

• Supervisions, appraisals, and disciplinary notes

• Payroll details (for employees)

For Professionals:

• Contact details (e.g., school, social worker, or agency info)

• Information provided as part of referrals or safeguarding procedures

Website Visitors:

• Cookies or usage data (if applicable, depending on your cookie policy)

​

💡 How We Use Your Information

We collect and use your personal data to:

• Deliver our services and support packages

• Keep children and young people safe

• Communicate with families and professionals

• Maintain accurate care and education records

• Fulfil our legal and contractual responsibilities

• Process job applications and manage employment

• Provide updates, respond to enquiries, or arrange meetings

• Report outcomes to commissioners (in anonymised or consented formats)

We only collect what we need, and we never sell your data.

​

🗂 How We Store Your Information

We store personal information securely in password-protected systems, encrypted digital files, or locked filing cabinets. Access is limited to staff who need the information to carry out their role.

We retain records for the minimum time necessary based on legal and safeguarding requirements. When no longer needed, data is securely deleted or destroyed.

 

📬 Sharing Your Information

We may share relevant information with:

• Local Authorities, schools, and health professionals

• Social workers, SEND teams, or commissioning bodies

• Regulatory bodies such as Ofsted or the Disclosure & Barring Service (DBS)

• Emergency services if required for safeguarding or safety

We will always seek consent where appropriate, unless the law or safeguarding concerns require us to act without it.

​

👧 Children’s Information

We collect information about children and young people to deliver safe, effective support. This includes data shared by parents, carers, schools, or professionals. Children’s information is handled with extra care and is only shared with those directly involved in their care or education.

​

✅ Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Ask for data to be erased (in certain circumstances)

• Object to or restrict how your data is processed

• Withdraw consent (where applicable)

• File a complaint with the ICO

To exercise these rights, contact us at:
📧 info@connections2independence.com
📞 01452 228760

​

🍪 Cookies

We may use cookies to improve website functionality and analyse traffic. You can manage cookie preferences through your browser settings. For more detail, please refer to our Cookie Policy.

​

🔄 Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and where appropriate, we will notify you directly.

Last updated: 10th September 2025